VA home care can involve the veteran’s care team, a social worker or case manager, and a community provider. Each person has a different job in the process.
Begin with the VA care team
Ask about the veteran’s current needs, whether a referral is appropriate, and what information is required. The VA decides eligibility, authorization, and available services.
Keep the authorization information together
Save the authorization number, approved service, dates, point of contact, and follow-up instructions. Ask who should be called when a need changes.
Talk with the provider once care is authorized
OPA can explain its services, service area, scheduling, and family communication after the VA authorizes a plan. That separation keeps the process clear for everyone.