Frequently asked questions

Clear answers for a meaningful decision.

If your question is not answered here, please call or email our team. We will be glad to help.

How does care begin?

It starts with a conversation about what is changing at home, the support your loved one may need, and when support may be needed. From there, OPA helps create a clear plan for the next step.

What does a care plan cover?

A care plan helps organize the routines, support needs, schedule, and important considerations for care at home. It gives the family and care team a shared understanding of what support is needed.

What can caregivers help with at home?

Caregivers can help with everyday routines such as mobility, bathing, dressing, meals, companionship, light housekeeping, and medication reminders when those supports are part of the care plan.

How do you match caregivers?

We discuss your loved one’s needs, routines, preferences, and schedule, then confirm a care plan and next steps with the family.

How do you keep care coordinated?

Before care begins, OPA confirms the schedule, caregiver, and start details with the family. When needs change, the care plan can be updated and the next step coordinated clearly.

Can caregivers help with medication?

Caregivers may provide medication reminders and help organize a clearly labeled pill box when that support is appropriate to the care plan. Medication administration and clinical decisions require licensed clinical direction.

Can a caregiver help with transportation?

Yes. Transportation and errands can be part of a care plan, including help getting to appointments or picking up necessities.

Can you help after a hospital or rehabilitation discharge?

Yes. Call as early as you can so we can understand the situation, talk through the support needed at home, and help your family prepare for a coordinated start of care.

Can you help with long-term care insurance or Veterans care?

Yes. We can help you understand the next steps for long-term care insurance and VA Community Care Network care. Insurance carriers and VA make the final coverage and authorization decisions.

You can also explore long-term care insurance support and Veteran care through VA CCN.