THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
OPA Home Care, LLC
Notice of Privacy Practices
Effective date: November 1, 2026
Who this notice covers
This notice describes the privacy practices of OPA Home Care, LLC, including its personal care, companion care, respite care, recovery support, and skilled nursing services, and everyone who works for OPA Home Care, including employees, caregivers, nurses, office staff, and others who help us provide services. In this notice, "we," "us," and "OPA Home Care" mean OPA Home Care, LLC. "Health information" means information about you that identifies you and relates to your health, your care, or payment for your care.
Our duties
We are required by law to maintain the privacy of your health information, to give you this notice of our legal duties and privacy practices, and to notify you if a breach occurs that may have compromised the privacy or security of your health information.
We are required to follow the terms of the notice currently in effect.
We will not use or share your health information other than as described in this notice unless you tell us in writing that we may.
How we may use and share your health information
For treatment. We use and share your health information to provide, coordinate, and manage your care. For example, your caregiver and our nursing staff use your care plan to provide services, and we may share information with your physician, a hospital discharge planner, a pharmacy, or a home health agency that is also caring for you.
For payment. We use and share your health information to bill and get paid for the services we provide. For example, we may give information about your services to the U.S. Department of Veterans Affairs or its Community Care Network administrator, a long-term care insurance company, or another payer to obtain authorization or payment.
For health care operations. We use and share your health information to run our organization, improve the quality of care, and train and supervise our workforce. For example, we may review care records to evaluate caregiver performance, prepare for licensing surveys and accreditation reviews, or resolve a complaint.
With business associates. We may share your health information with companies that perform services for us, such as scheduling and electronic visit verification software, billing, legal, and accounting services. They must sign a written agreement to protect your information.
Appointment reminders and care-related communications. We may contact you to confirm or reschedule visits, or to tell you about treatment alternatives or other health-related services we provide.
With people involved in your care. We may share information with a family member, friend, or other person you identify who is involved in your care or helps pay for your care. If you are present and able, we will give you the chance to object first. If you are not present or are unable to agree, such as in an emergency, we may share information if we believe it is in your best interest. We may also use or share information to notify a family member or other responsible person of your location, general condition, or death, and to coordinate with organizations helping in a disaster.
Other ways we may use or share your health information without your written permission
The law allows or requires us to use or share your health information for the following purposes, subject to conditions set by law:
As required by law. When federal, state, or local law requires it.
Public health. To prevent or control disease, injury, or disability; to report reactions to medications or problems with products to the Food and Drug Administration; and to help with product recalls.
Abuse, neglect, or exploitation. To report suspected abuse, neglect, exploitation, or domestic violence of an older adult, a disabled adult, or a child to the government agency authorized to receive the report.
Health oversight. To agencies that oversee health care, such as the Georgia Department of Community Health, for audits, investigations, inspections, and licensure.
Lawsuits and legal proceedings. In response to a court or administrative order, or in response to a subpoena or other lawful process when the conditions set by law are met.
Law enforcement. To law enforcement officials for purposes the law permits, such as complying with a court order, identifying or locating a suspect or missing person, or reporting a crime on our premises.
Coroners, medical examiners, and funeral directors. As needed for them to carry out their duties.
Organ and tissue donation. To organizations that handle organ, eye, or tissue donation.
Research. For research approved under procedures the law requires to protect your privacy.
Serious threats to health or safety. When necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public.
Specialized government functions. For military and veterans activities, national security and intelligence activities, protective services for the President and others, and as the law permits for correctional institutions.
Workers' compensation. As authorized by workers' compensation laws.
Stricter laws
Some kinds of information, such as substance use disorder treatment records, HIV and AIDS information, mental health information, and genetic information, have extra protection under federal or Georgia law. When another law gives your information more protection than this notice describes, we follow the stricter law.
Substance use disorder treatment records. If we receive records from a substance use disorder treatment program protected by federal law (42 CFR Part 2), those records, and testimony describing what they contain, will not be used or shared in any civil, criminal, administrative, or legislative proceeding against you unless you give written consent, or a court issues an order after you or the holder of the record is given notice and an opportunity to be heard. A court order authorizing use or disclosure must be accompanied by a subpoena or other legal requirement compelling disclosure before the record is used or shared.
Uses and disclosures that require your written authorization
We will not do the following without your written authorization:
Use or share psychotherapy notes, except as the law allows.
Use or share your health information for marketing.
Sell your health information.
We do not use health information to raise funds, and we will not use substance use disorder treatment records for fundraising.
Any other use or sharing not described in this notice will be made only with your written authorization. You may revoke an authorization at any time by writing to our Privacy Officer. Revoking will not undo anything we already did in reliance on your authorization.
Your rights
You have the following rights regarding your health information. To use any of them, contact our Privacy Officer using the information at the end of this notice.
Right to get a copy of your records. You may ask to see or get a paper or electronic copy of your health and billing records. We will respond within 30 days of your request, or tell you in writing if we need up to 30 more days. We may charge a reasonable, cost-based fee.
Right to ask us to correct your records. You may ask us to correct health information you believe is incorrect or incomplete. We may say no, but we will tell you why in writing within 60 days.
Right to request confidential communications. You may ask us to contact you in a specific way, such as at a different phone number or address. We will agree to all reasonable requests.
Right to ask us to limit what we use or share. You may ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree, and we may say no if it would affect your care. If you pay for a service in full out of pocket, you may ask us not to share information about that service with your health plan for payment or our operations, and we will agree unless the law requires us to share it.
Right to a list of those with whom we have shared information. You may ask for a list of the times we shared your health information in the six years before your request, who we shared it with, and why. The list will not include disclosures for treatment, payment, or health care operations, disclosures you authorized, and certain others the law excludes. We will provide one list a year free and may charge a reasonable, cost-based fee for additional lists within 12 months.
Right to a paper copy of this notice. You may ask for a paper copy of this notice at any time, even if you agreed to receive it electronically.
Right to choose someone to act for you. If someone holds your health care power of attorney or is your legal guardian, that person can exercise your rights and make choices about your health information. We will confirm the person has this authority before we act.
Changes to this notice
We reserve the right to change the terms of this notice, and the new notice will apply to all health information we maintain, including information created or received before the change. If we make a material change, we will post the revised notice on our website at opahomecare.com, make copies available at our office, and give you a copy on request.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with us by contacting our Privacy Officer by phone, by mail, or by email at the address below. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, 200 Independence Avenue, S.W., Washington, D.C. 20201, by calling 1-800-368-1019 (TDD 1-800-537-7697), or online at www.hhs.gov/ocr/complaints. We will not retaliate against you for filing a complaint.
Contact
Privacy Officer
OPA Home Care, LLC
9755 Dogwood Road, Suite 320, Roswell, GA 30075
Phone: 404-689-4440
Email: info@opahomecare.com