Start with the VA care team
If home-based support is being considered, the veteran’s VA care team or social worker is the best starting point. The VA determines eligibility, authorization, and the services that may be available.
Bring practical questions
Ask who your family’s point of contact will be, how scheduling updates are shared, and what to do if needs change. It can help to keep notes from each conversation and have a family member present.
Talk with providers about their role
Once a provider is being considered, ask what services it offers, which communities it serves, and how it communicates with families. This keeps the conversation focused on the everyday support your loved one needs at home.
