The Care Coordination Grid
One page. Six columns. The question most families do not know to ask until it is too late.
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The last column is the one that matters most.
Care is often shared among family, neighbors, and professionals. Each person may be handling their own piece well, but someone still needs to watch the whole week. The Who Knows column makes that responsibility visible, in writing, before a gap becomes a missed medication or appointment.
Give every important task a name.
Complete the grid before the week begins. Write a specific person in every cell that applies, never “whoever is free.” An empty cell is a task no one has claimed yet.
- Assign responsibility for morning, midday, evening, medications, and appointments
- Name one person in Who Knows to watch the entire week
- Choose a backup if that person becomes unavailable
The Care Coordination Grid is one tool from The Weakest Link: A Story About the Systems We Never See, Book One of the Operational Reliability Series by Stephen Deason, founder of OPA Home Care.
Small systems shape the moments that matter most.
The Weakest Link looks at the systems people rarely see, and why reliability matters when others depend on you.